The 5-Star Host Toolkit Messaging Templates
Chapter 2 · Guest communication
Guest Messaging Template Pack
Seven messages, perfectly timed.
What you say to guests, and when you say it, directly moves your review rate. Seven battle-tested templates cover every stage of the guest journey, each with its exact send time and tone notes. Copy, personalise, and load them straight into Airbnb’s automated messaging.
What's inside.
- Booking confirmation, sent immediately
- Pre-check-in instructions, 1 day before arrival
- Local area tips, check-in day at 10am
- House rules reminder, check-in day at 8pm
- First night welfare check, day after check-in
- Checkout instructions, 1 day before checkout
- Checkout review request, checkout day at noon
Who it's for.
Hosts writing every message from scratch, or retyping the same answers week after week.