How we handle your information.

Who we are

StayValet runs guest messages, cleaner coordination, and review requests for Airbnb hosts and property managers. "We" means StayValet.

For visitors, buyers, and clients, we decide how information is used. For guest information we handle for host clients, the host decides and we follow their instructions: the host is the controller and StayValet is the processor.

What we collect, and why

• Site visits. Pages viewed, device, approximate location, and how you found us. Our host, Cloudflare, also sees your IP address. We use it to keep the site running and see what helps.
• The audit. Your name, email, answers, and score. We use them to show your results, email you a copy, and follow up.
• Booking a call. Your name, email, chosen time, and any note you add. We use them to hold the time and send your confirmation and invite.
• Toolkit purchases. Your name, email, and what you bought. Stripe handles payment, so we never see your card number. We use this to email your download and keep records.
• WhatsApp chats. Your number, name, and messages. An automated assistant replies, using AI language models run by our providers. If you ask for a follow-up, we save your name, email, and question.
• Clients. Contact and business details, properties, cleaners, preferences, forwarded Airbnb emails, and billing records. We use them to set up, run, and bill the service.
• Guests and cleaners of host clients. Names, phone numbers, emails, stay dates, property, access details, messages with our assistant, and review status, plus cleaners' WhatsApp numbers and replies. Hosts supply it, or guests enter it in a registration form. We use it only to run that host's service and keep the guest list they own.

Instagram and Facebook

We publish our own posts to our own Instagram account and Facebook Page through Meta's APIs, using a Meta app we control. That connection only publishes. We do not use it to collect information about people who visit, follow, comment on, or message our accounts.

How we use it

Only for the reasons above, plus billing, security, and fixing the site. We do not sell personal information. Guest information is used only to run that host's service.

Who we share it with

The providers that help us run StayValet:

Cloudflare

Hosts this site and receives booking requests.

Google

Analytics, Tag Manager, Gmail, Calendar, Meet, Sheets, and Drive.

Zapier

Connects our forms, email, calendars, and spreadsheets.

Stripe

Payments and client billing.

Meta

WhatsApp carries your chats. Instagram and Facebook receive our posts.

ElevenLabs

Runs the automated assistants that reply on WhatsApp.

Twilio

Phone numbers and delivery for client guest messages.

Netlify

Back-end functions that look up bookings and alert hosts.

We also share guest information with the host it belongs to, and disclose information when the law requires it or if StayValet is sold. Providers may process information in other countries, including the United States.

Cookies and analytics

We set no cookies of our own. Google Analytics, which we load through Google Tag Manager, does. It records pages viewed, device, approximate location, and how you arrived. You can block or delete cookies in your browser, or use Google's opt-out add-on. The client portal sets a secure sign-in cookie.

How long we keep it

As long as we need it for the purposes above, or the law requires. You can ask us to delete it sooner, and we will where the law allows. Hosts decide how long guest information is kept.

Your choices and rights

Email info@stay-valet.com to:

• get a copy of your information
• correct it
• delete it (see the next section)
• stop our emails and messages

We may ask you to confirm who you are first. Depending on where you live, you may have further rights, and we will respect them. Guests of host clients can contact their host, or email us and we will pass it on.

Delete your data

Data connected to our Meta apps. If your information reached us through Instagram, Facebook, or WhatsApp, include your username or number and we will delete what we hold. Posts and comments on Instagram and Facebook themselves stay with Meta. You can manage them, and which apps can access your account, in your Meta account settings.

We may keep records the law requires, such as payment records.

Security

Card details go to Stripe, never to us. Forms on this site use encrypted HTTPS connections. The providers listed above run the systems that store and move your information, and their own security measures apply. No system is completely secure, so we cannot promise absolute security. If you think your information has been exposed, email us.

Children

Our service is for adults who host or manage rentals. We do not knowingly collect personal information from children under 16. If you think a child has given us information, email us and we will delete it.

Changes to this policy

We update this page when our practices change, and we revise the date above.

Contact

Questions, requests, or concerns: info@stay-valet.com.